Return & Exchange Policy
At Axo Shade, we prioritize your satisfaction. If you're not completely happy with your purchase, we’ve made returns and exchanges simple and hassle-free.
1. Eligibility for Returns & Exchanges
✅ Items must be unused, unwashed, and in original condition with tags attached.
✅ Returns must be initiated within 7 days of receiving your order.
✅ Exchanges are allowed for size and color changes, subject to availability.
✅ Items purchased on sale or clearance are not eligible for return.
2. How to Initiate a Return or Exchange
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Contact Us – Email us at support@axoshade.com with your order number and reason for return.
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Approval & Shipping – Once approved, send the item back using a trackable shipping service.
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Processing & Refund – After inspection, we will process your refund or exchange within 5-7 business days.
3. Refund Policy
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Refunds will be issued to your original payment method.
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Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
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If you opt for store credit, you’ll receive a voucher for your next purchase.
4. Defective or Wrong Items
If you receive a damaged or incorrect product, contact us within 48 hours of delivery, and we will arrange a free replacement or full refund.
5. Non-Returnable Items
❌ Used or washed items
❌ Items without tags or packaging
❌ Custom or personalized orders
❌ Final sale or clearance items
For any further assistance, reach out to support@axoshade.com. We’re here to help!
